Payments, refunds, and cancellations.
TFT’s website is currently free to read and use. There is no paid subscription or checkout on this site.
Last updated: 24 September 2026.
Scope of this policy
TFT is currently free to read and use. If paid reports, memberships, or custom research become available, these terms will apply to offers that refer to this policy. You will be able to review the price, what is included, delivery or access arrangements, and any specific cancellation terms before paying.
Refund request period
Submit ordinary refund requests within 14 calendar days of payment. For a one-off report or other deliverable supplied after payment, the period runs from delivery instead. A request within this period is reviewed against the eligibility conditions below; it is not an unconditional money-back guarantee.
This period does not limit statutory cancellation or refund rights, claims about defects or non-delivery, or a longer entitlement under the payment platform’s rules.
Digital content and memberships
Unless the offer provides otherwise, discretionary change-of-mind refunds are not offered for digital content already accessed or downloaded, or membership benefits already used. This does not remove remedies for content or services that were not supplied as described, or rights that apply regardless of use.
Cancel a recurring membership through the platform where you subscribed, before the next charge is due. Cancellation stops future renewals according to that platform’s rules; it does not automatically refund an existing charge. Unused time in a billing period does not by itself qualify for a discretionary refund.
Custom research and backtests
The scope, deliverables, assumptions, price, and timing of custom work must be agreed before work starts. You may cancel unfinished work at any time. If you cancel before work begins, amounts paid for that work will be refunded. If you cancel after work begins, any discretionary refund will deduct the value of work already completed and any non-recoverable costs expressly agreed in advance, only where permitted by law. Charges will not exceed the agreed price.
Completed work is not eligible for a discretionary change-of-mind refund. Research is not a promise of a profitable strategy: an unfavourable backtest result is not, by itself, a defect in work that meets the agreed scope. Errors or a material departure from that scope can still require a remedy.
Billing errors and delivery problems
Report duplicate charges, missing access, non-delivery, or a material mismatch with the agreed description as soon as you notice it. Depending on the issue and your applicable rights, a remedy may include restored access, correction, completion of the agreed work, or a partial or full refund.
Platform purchases and external providers
If a TFT offering is purchased through Patreon or another platform, use its refund and cancellation procedures as well as any offer-specific terms. Platform rules and mandatory rights take precedence wherever they provide additional protection. For Patreon, see its refund request guidance.
For an unrelated provider’s product reached through an advertisement or affiliate link, the provider handles the purchase and refund. TFT cannot cancel that provider’s subscription. Check the seller and platform on your receipt.
Your statutory rights
Where consumer law gives you a cooling-off period or remedies for faulty, misdescribed, or undelivered content or services, those rights remain available. Accessing content or beginning work does not by itself waive a statutory right. If the law requires your express agreement to early supply and acknowledgement of how it affects cancellation, your rights change only when those conditions have been met.
Nothing on this page removes rights or remedies available under applicable law.
How to make a request
See the Contact page for the available ways to reach TFT. Include the purchase or invoice reference, date, product or service, and a brief explanation. Do not send passwords, full payment-card numbers, or identity documents. A valid request made through the purchase platform can also be used; you do not need to submit it twice.
Approved refunds are returned through the original payment method where supported. The payment provider’s processing times apply; mandatory refund deadlines remain unaffected.